Last updated: 7 August 2026
Overview
We want you to be able to specify with confidence. If something arrives and it is not right, we will put it right. This policy explains how returns and refunds work at LED Wholesale Hub, and what we need from you to process one quickly.
Our 30 day returns window
You may request a return within 30 days of delivery. After 30 days have passed we are unable to offer a refund or exchange, though we will always talk to you about a technical issue regardless of how long ago you ordered.
Condition of returned goods
To be eligible for a return, items must be:
- Unused, uninstalled and in resalable condition
- In their original packaging, including reels, end caps and accessories
- Accompanied by your order number or proof of purchase
Tape that has been cut, soldered, energised or adhered to a surface cannot be returned unless it is faulty.
Items we cannot accept back
- Tape cut to a custom length, or any made-to-order item
- Products modified after delivery, including cut, soldered or terminated runs
- Design and consulting services once work has commenced
- Clearance or final-sale items, where identified as such at the time of purchase
Faulty, damaged or incorrect items
If an item arrives damaged, fails on arrival, or is not what you ordered, contact us within 7 days of delivery and we will arrange a replacement or a full refund including shipping. Please keep the packaging and send photographs where you can, as it helps us resolve carrier claims quickly.
This is separate from the 30 day window above and does not affect your statutory rights.
How to start a return
Email help@ledwholesalehub.com or call (305) 735-1908 with your order number and a short description of the issue. We will confirm whether the item is eligible and issue return instructions.
Please do not send anything back before you have heard from us. Unauthorised returns can be delayed or refused.
Return shipping
For change-of-mind returns, return shipping is the customer’s responsibility and original shipping charges are not refunded. For faulty, damaged or incorrectly supplied goods, we cover return shipping.
We recommend a trackable service for anything of value. We cannot refund goods that do not reach us.
Restocking
Change-of-mind returns of stocked lines may be subject to a restocking fee of up to 15%, which we will always tell you about before you send anything back. Faulty or incorrectly supplied goods are never subject to a restocking fee.
Refunds
Once your return is received and inspected, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank or card issuer.
If more than 10 business days have passed since we confirmed your refund and you have not seen it, contact your bank first, then get in touch with us.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order, so the replacement is not held up by the return transit. If you would prefer a direct exchange, tell us and we will arrange it.
Trade accounts
Approved trade accounts may have agreed terms that differ from this policy. Where they do, the terms of your account agreement take precedence.
Questions
Call (305) 735-1908 or email help@ledwholesalehub.com. We are based in Orlando, Florida and ship nationwide.